Privacy Policy

Account information: When you register, we collect your name, work email address, company name, and billing details.

Usage data: We automatically collect information about how you interact with our platform — including pages visited, features used, and time spent — via server logs and analytics tools.

Communications: If you contact us by email or through our support channels, we retain those communications to respond to you and improve our services.

End-user data: As an operator using QuickCommerceOS, you may process data about your marketplace's customers, vendors, and delivery partners. You are the data controller for that data; we process it on your behalf as a data processor under our Data Processing Agreement.

We use the information we collect to:

• Provide, operate, and maintain the QuickCommerceOS platform
• Process transactions and send related billing communications
• Respond to support requests and technical queries
• Send product updates, new feature announcements, and operational notices
• Monitor platform performance, identify bugs, and improve reliability
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to train AI models without your explicit consent.

We may share your information with:

• Service providers who process data on our behalf — including cloud hosting, payment processing, email delivery, and analytics — under contractual data processing agreements.
• Law enforcement or regulatory bodies where required by applicable law, court order, or governmental authority.
• Successors in the event of a merger, acquisition, or sale of our business assets, provided the acquiring party continues to honor this policy.

We require all third-party processors to maintain appropriate security standards and to use your data only for the purposes we specify.

We retain your account data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal or compliance purposes.

Aggregated, anonymized usage statistics may be retained indefinitely.

We implement technical and organizational measures to protect your information against unauthorized access, loss, or alteration — including encryption at rest and in transit, access controls, and regular security reviews. No system is completely secure; we encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access.

We use essential cookies required for the platform to function, and optional analytics cookies to understand how our website is used. You can manage cookie preferences through our Cookie Settings page. See our Cookie Policy for full details.

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Object to certain processing activities
• Port your data to another service in a machine-readable format

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

QuickCommerceOS is operated from India. If you access our services from outside India, your data may be transferred to and processed in India, where data protection laws may differ from your country. By using our services, you consent to this transfer.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform at least 14 days before changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

For privacy-related questions or concerns:

QuickCommerceOS Privacy Team
Email: [email protected]